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Privacy Policy

Effective Date: March 5, 2026

Last Updated: March 5, 2026

Peptinexia (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at peptinexia.com (the “Site”), create an account, or make a purchase.

1. Information We Collect

Information You Provide Directly:

  • Account Registration: Name, email address, and password when you create an account.
  • Orders: Billing and shipping address, phone number, and order details when you make a purchase.
  • Research Use Acknowledgement: Full name, email, and acknowledgement responses submitted through our intake form. Submission metadata including timestamp and IP address is recorded automatically.
  • Communications: Any information you provide when contacting us via email or other channels.

Information Collected Automatically:

  • Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
  • Cookies & Similar Technologies: We use cookies to maintain your session, remember your acknowledgement status, and improve Site functionality. See Section 6 for details.

Information We Do Not Collect:

  • We do not collect or store credit card numbers or bank account details. Cryptocurrency payments are processed through BTCPay Server, manual payments (Zelle, Venmo, CashApp) are processed directly through those third-party platforms, and any credit/debit card payments are processed off-site through third-party invoicing or payment links. Card transaction data is handled entirely by the third-party processor and is never transmitted to or stored on our Site.

2. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account.
  • To process, fulfill, and track your orders.
  • To communicate with you about orders, account activity, and customer service matters.
  • To send transactional emails (order confirmations, shipping updates, welcome emails).
  • To maintain compliance records, including Research Use Acknowledgement submissions.
  • To detect and prevent fraud, unauthorized access, and other security issues.
  • To improve the Site, products, and customer experience.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist with Site hosting, email delivery, and payment processing, solely to the extent necessary for them to perform their services. These providers are obligated to protect your information.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, fulfill orders, and comply with legal obligations. Research Use Acknowledgement records are retained indefinitely as part of our compliance documentation. If you request account deletion, we will remove your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as compliance records and order history).

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), secure hosting, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for Site functionality, including session management, login status, and cart contents. These cannot be disabled without impairing Site function.
  • Functional Cookies: Used to remember your preferences and acknowledgement status to improve your experience (e.g., the acknowledgement gate cookie that prevents repeated form submissions).

We do not use advertising or tracking cookies. We do not serve third-party ads on the Site. You can manage cookie preferences through your browser settings, but disabling essential cookies may prevent you from using certain Site features.

7. Third-Party Services

The Site integrates with the following third-party services, each governed by their own privacy policies:

  • BTCPay Server (pay.peptinexia.com) — cryptocurrency payment processing.
  • Zelle / Venmo / CashApp — manual payment processing.
  • Third-party invoicing & payment links — off-site credit/debit card payment processing.
  • Proton — email communications.

We encourage you to review the privacy policies of these third-party services.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out: Opt out of promotional communications at any time by following the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To submit a request, contact us using the information below.

10. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

12. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: hello@peptinexia.com
Website: peptinexia.com